Astroo Guru Cancellation & Refund Policy

At Astroo Guru, we strive to provide the best astrology services and products to our customers across India. We understand that there may be situations where you need to cancel an order or request a refund. This policy outlines the conditions under which cancellations and refunds are accepted.

1. Order Cancellation

Cancellation by Customer:

• You can cancel your order within 24 hours of placing it. After this period, cancellations may not be accepted as the order may have already been processed.
• To cancel your order, please contact our customer support team at astrooguru9@gmail.com with your order details.

Cancellation by Astroo Guru:

• We reserve the right to cancel your order if there are any issues with payment, product availability, or other factors. In such cases, you will be notified, and a full refund will be issued if payment has already been made.

2. Non-Cancellable Items

• Personalized Services: Due to the personalized nature of our astrology services (such as horoscope analysis, personalized consultations, etc.), once the service has been rendered or initiated, it cannot be canceled.
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3. Refund Policy

Eligibility for Refunds:

• Refunds are only provided for orders that are canceled within the specified 24-hour period or if the product is found to be defective upon delivery.
• To request a refund, please contact our customer support team within 7 days of receiving your product or service.

Refund Process:

• Upon receiving your refund request, we will review the case and, if approved, process the refund within 7-10 business days.
• Refunds will be issued to the original payment method used during the purchase.

Non-Refundable Items:

• As mentioned, personalized astrology services and digital products are non-refundable.
• Any product that has been used, damaged, or altered after delivery is not eligible for a refund.

4. Return Policy

Product Returns:

• If a physical product is found to be defective or damaged upon delivery, you may return it for a replacement or refund. Please notify us within 48 hours of delivery with photographic evidence of the defect or damage.
• The product must be returned in its original packaging with all accessories and documentation.

Return Process:

• To initiate a return, please contact our customer support team at astrooguru9@gmail.com. We will provide you with return instructions and a return shipping address.
• The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.

5. Contact Information

If you have any questions or need assistance with cancellations, returns, or refunds, please contact our customer support team at:

Email: astrooguru9@gmail.com
Phone: 9135255911
Address: Vijaya Garden, Baradih, Jamshedpur, jharkand 831017